CANCELLATION BY THE TRAVELER
Baltic Way uses two different cancellation policies, depending on the specific tour.
Virtual Tours are not refundable as they do not involve physical travelling. When you are ready to watch it online, buy it and you have 24 hours to watch.
Real tours can be cancelled for any reason according our cancellation policy:
More than 30 days before tour start date –95% will be refunded.
29-14 days before tour start date – 50% of tour price will be refunded.
14-0 days before tour start day – non-refundable.
If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made. The above cancellation fees are in addition to fees that may be levied by accommodation providers, third party tour and transport operator fees.
We will process your cancellation/refund request within one to seven business days. We will NOT acknowledge any verbal / over-the-phone request or voice mail. Verbally speaking with our customer service representatives without filling out a request form will not guarantee that your cancellation has been processed or acknowledged. Contact Email: email@example.com
All refund requests must be made by the travelers primary contact or credit card holder.
Refund requests must include the name of the organization, card holder, and/or transaction number.
Refunds will be credited back to the original credit card used for payment.
CANCELLATION BY US
We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or alternatively receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.